maal69 Privacy Policy

1. Who We Are

maal69 is an online casino and sports betting platform operating at https://maal69.im and serving players located in Bangladesh. For the purposes of this Policy, maal69 is the data controller responsible for the personal information collected through the platform. If you have any questions about how your data is handled, you may contact our support team at [email protected].

2. Information We Collect

maal69 collects personal information in the following categories, depending on how you interact with the platform:

a) Registration Data: When you open a maal69 account, we collect your full name, date of birth, mobile number, and preferred payment method. This information is required to verify your identity, confirm age eligibility (21+), and set up your account.

b) Financial Data: We collect transaction records related to deposits and withdrawals processed via bKash, Nagad, Rocket, and Upay. We do not store full mobile wallet credentials — payment processing is handled directly by the respective payment provider.

c) Identity Verification Documents: For the purpose of Know Your Customer (KYC) compliance and fraud prevention, we may request a copy of a government-issued identity document (e.g., National ID card, passport, or driving licence). These documents are stored securely and accessed only by authorised compliance staff.

d) Device and Technical Data: When you access the maal69 platform, we automatically record certain technical information, including your IP address, browser type, device type, operating system, and session timestamps. This data helps us maintain platform security, detect suspicious activity, and optimise the user experience.

e) Usage and Gameplay Data: We record your gaming activity, including bets placed, games accessed, session duration, and wagering history. This data is used to provide personalised game recommendations, manage bonus eligibility, and ensure responsible gaming obligations are met.

f) Communications Data: If you contact our support team via email or live chat, we retain a record of those communications to facilitate follow-up and improve service quality.

3. How We Use Your Information

maal69 uses the personal data it collects for the following specific purposes:

• To create and manage your player account and verify your identity.
• To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method.
• To confirm that you meet the minimum age requirement of 21 years.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities.
• To provide responsible gaming tools such as deposit limits and session alerts.
• To send transactional communications such as deposit confirmations, withdrawal updates, and account notifications. These are service-related messages, not marketing communications.
• To improve the maal69 platform, personalise your experience, and optimise game performance.
• To comply with applicable laws, court orders, and regulatory requirements.

maal69 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. How We Share Your Information

maal69 does not sell or rent your personal data. We share data only with the following categories of recipient, strictly on a need-to-know basis:

All third-party service providers engaged by maal69 are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specified service.

5. Cookies and Tracking Technologies

maal69 uses cookies and similar tracking technologies to operate the platform securely and efficiently. Cookies are small text files stored on your device when you visit the site. We use the following types of cookies:

• Strictly Necessary Cookies: Required for basic platform functions such as maintaining your login session and securing financial transactions. These cannot be disabled without affecting core functionality.
• Performance Cookies: Used to measure how players interact with the platform, identify error pages, and improve overall site performance. The data collected is aggregated and does not identify individuals.
• Functional Cookies: Allow the platform to remember your preferences, such as your preferred game category or language setting, to provide a more personalised experience.

maal69 does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. You can manage cookie settings through your browser; however, disabling strictly necessary cookies may prevent you from logging in or completing transactions.

6. Data Retention

maal69 retains personal data for as long as your account is active and for a period thereafter as required to fulfil our legal and compliance obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of the account plus a minimum of five (5) years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for up to two (2) years from the date of the last communication.
• Device and technical logs: Retained for up to twelve (12) months for security monitoring purposes, then anonymised or deleted.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

7. Data Security

maal69 implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Restricted access controls ensuring that only authorised personnel can access sensitive player data.
• Firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Two-factor authentication options for player accounts to add an additional layer of login security.
• Secure, encrypted storage for identity verification documents submitted during KYC processes.

While maal69 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to notify us immediately at [email protected] if they suspect any unauthorised access to their account.

8. Your Privacy Rights

As a player on the maal69 platform, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data maal69 holds about you at any time.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that some data must be retained for regulatory compliance even after account closure.
• Right to Restriction: You may request that we limit how we process your personal data in certain circumstances, for example while a correction request is being resolved.
• Right to Object: Where data processing is based on legitimate interests, you have the right to object. We will review and respond to all such requests within a reasonable time frame.
• Right to Data Portability: In applicable circumstances, you may request that we provide your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days of receipt. We may require proof of identity before processing any such request.

9. Children's Privacy

The maal69 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from an underage individual, that account will be immediately closed and all associated data deleted. Parents or guardians who believe a minor has accessed the platform should contact us immediately at [email protected].

10. Third-Party Links

The maal69 platform does not contain links to third-party websites. All content and services available through maal69 are operated directly by us or through carefully vetted service providers operating under contractual data protection obligations. maal69 is not responsible for the privacy practices of any external entity.

11. Changes to This Policy

maal69 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, a notice will be displayed on the platform and the "Last updated" date at the top of this page will be revised accordingly. Your continued use of the maal69 platform following the publication of any updated Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way maal69 handles your personal data, please contact our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We are committed to addressing all privacy-related enquiries promptly and transparently. Players in Bangladesh may also seek guidance from relevant consumer protection bodies where appropriate.